How quickly do you respond to Complaints?

  • Our average response time for most queries is 24-48 hours.
  • We also have live chat most days where you can speak to someone directly.
  • We operate Mon-Fri most weeks, although we do expand to a seven day response at the peak of appeals.
  • Please bear in mind we are actually a very small team and while we do our best to provide a swift response, during a really busy appeal there might be a slightly longer delay.
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