Did you receive my donation?

DEC website or Paypal Donations

If the donation has been successfully submitted a message is displayed stating: “The donation has been Recieved”. This is followed by an email sent to the email address provided confirming the status of the donation. If the email has not been received check junk folder/spam filter. The email can take around 3 hours to arrive, or longer depending on your email account. If after this time the confirmation has still not been received we can look into and confirm. Contact us here.

Postal Donations

All donations should be processed within 5-10 working days of receipt. If we are unable to process a donation we will send a letter.  If after this time a confirmation has not been received we can search for the donation using the details provided with the donation such as name and address. Contact us here.

Phone Donations

All donations should be processed within 5-10 working days of receipt. If we are unable to process a donation we will send a letter. Phone donations can take slightly longer when we have a really large appeal as they need to be transcribed before we can send receipts. If after an extended period of time a confirmation has not been received we can search for the donation using the phone number used to donate. Contact us here.

SMS / Txt Donations

A text message saying thank you for the donation should be received within 2-3 hours. If after this time a confirmation has not been received we can search for the donation using the mobile number. Contact us here.

Over the counter (at the Bank / Post Office) or ATM Donations

Its important to keep the stub of a paying in slip or a receipt for the payment. Local bank branches supporting the appeal are meant to send in paying in slips to the DEC so we have a record of the individual payments, however we often don't receive them. As the payments are paid to us in bulk without an individual breakdown it may be difficult for us to confirm payment. If we are sent proof of donation in the form of a receipt, paying in slip or bank statement then we can confirm the donation and send a thank you. Contact us here.

Bank Transfer

We'll acknowledge most donations once they have been received into our bank accounts, provided the Reference number we gave was used. Even then we'll do our best to acknowledge all other donations, unless otherwise requested. We need a few days for the transfer to take place and for us to send thank you confirmation. If a reasonable amount of time has elapsed with no confirmation we can chase up. Contact us here.

Donation via another platform (e.g. JustGiving, CAF)

Acknowledgement of payment should be received from the relevant platform. If not received we can search for the donation. Contact us here.

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