There are times when the DEC may not respond to a complaint, these include;
- When a complaint has only a very broad connection to something that the DEC is working on but is not something over which we have control or influence, for example political issues.
- When someone unreasonably pursues a complaint to which we have already supplied a satisfactory response.
- When a complainant is being abusive, prejudiced or offensive in their manner.
- When a complainant is harassing a staff member.
- When a complaint has clearly been sent to us and numerous other organisations as part of a bulk mailing or email. In this instance we can choose whether it is necessary for us to reply or not.