Do you ever not respond to a complaint?

There are times when the DEC may not respond to a complaint, these include;

  • When a complaint has only a very broad connection to something that the DEC is working on but is not something over which we have control or influence, for example political issues.
  • When someone unreasonably pursues a complaint to which we have already supplied a satisfactory response.
  • When a complainant is being abusive, prejudiced or offensive in their manner.
  • When a complainant is harassing a staff member.
  • When a complaint has clearly been sent to us and numerous other organisations as part of a bulk mailing or email. In this instance we can choose whether it is necessary for us to reply or not.
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