Update details / opt out

  • I Would like to change / update my Name / Address etc.

    An update of details is usually done by filling out our contact form and selecting the option "Update My Details" then "Change my personal details". Please provide us with both the old details that need updating and the new ones. We'll then action this soon as we can. Alternatively this can be done over the phone.

  • I would like to Opt Out of future communications

    Opting out of communication can be done by filling in our contact form. Select "Update My Details" then "Opt-Out", then select which method of communication you want to be removed from.

    To Opt out of future text messages simply text STOP to 70000. There will be no charge for this text message.

    Alternatively this can be done by calling us.

  • How long does it take to update my details / remove me from your contact list?

    The DEC constantly updates all its details with every request/update we receive, we don't send out communications without first updating our records. This is done daily.

  • Will the DEC ever share my information?

    The DEC will never share your information with like minded organisations or charities for the purpose of marketing. We may share your information with government agencies or our data processing organisations to notify you of our overseas disaster appeals, to provide you with information you have requested, for administration purposes and to comply with the law.

    For more detailed information on data sharing see our Privacy Policy.