About the DEC
Our Vision & Mission Statement
A world where the impact of disasters on affected communities is minimised by working together through effective humanitarian response and growing resilience.
Together we will raise funds to save, protect and rebuild lives in vulnerable countries that are impacted by emergencies and major disasters. We will:
- Raise funds quickly and effectively in large scale humanitarian emergencies.
- Uphold the highest standards of accountability and transparency
- Learn and share information to promote effective programmes of response
Linked to this Mission is a set of Strategic Values agreed by the DEC Board of Trustees, in order to describe the way in which DEC as a collective works:
We bring together the leading humanitarian agencies and reach out to work in cooperation with others. Together we meet our commitment to raise funds to save, protect and rebuild lives.
Accountability and transparency
We are accountable to the people we serve during emergencies and to our supporters who make what we do possible. When we ask for money, we are clear about why we need it and ensure the highest standards and delivery of programmes that meet people’s needs.
We ensure that our collective expertise maximises funds raised and brings about an effective response that respects the dignity of disaster victims. We share our learning within each emergency and from one emergency to the next.
We always put the humanitarian imperative first so that across our member agencies aid and support is allocated to beneficiaries according to the urgency of their unmet needs and through the organisations best placed to meet those needs.
We stand up with integrity for principled humanitarian action. We work impartially, independently and without the influence of governments or donors to ensure that our response is credible and supports those in urgent need, regardless of age, gender, colour, ethnicity, faith or political affiliation.
Do you have a Supporter Care Phone Number?
We do try and encourage most people to contact us online via our contact form or using live chat. This helps us provide a faster response to your query in busy appeals and makes sure you get the best service.
However if you would feel more comfortable speaking to someone on the phone, we do operate a call centre where staff will do their very best to help you. You can contact the call centre on this number -
For live chat, please visit the help centre and see if we are online in the bottom left - https://dechelp.zendesk.com/hc/en-us
What is your registered Charity Number?
The DEC's Registered Charity No. is 1062638
How much do you spend on Admin / Fundraising?
All of our income / expenditure is in our annual reports here. This also includes a breakdown of staff pay and what appeal money is spent on. Please note we can only provide figures for previous business years.
Of all the donations we receive, around 5.9% (based on a five year rolling average) will be used to cover the wide-ranging costs relating to running the appeal (advertising, fundraising costs such as the telephone donations systems, monitoring and evaluation of how funds are spent) although we do try our best to get as much as possible for free. We only spend what we absolutely need to run a successful appeal and we try and keep this around the 5% mark if possible.
Approximately 94.1% of donated funds are then divided between our 13 member agencies. Of this amount, they can use up to 7% to cover their own management costs related to the appeal (this includes things such as overheads relating to staff working on the response and monitoring and evaluation of their programmes). The remainder will then go directly towards the response programme. Of this, 50% minimum will pay for supplying items such as medicines, water, food, hygiene items, temporary shelters, tarpaulins etc. The rest will cover costs such as transporting these materials, the costs of staff carrying out distributions or providing health care (the majority of whom are locals from the affected area), or communications costs to ensure good coordination and information sharing.
How much is your CEO paid?
Full details of salaries paid to DEC Executives can be seen in our annual reports, which are always publicly available on our website. Please go to