Did you receive my donation?
DEC website or Paypal Donations
If the donation has been successfully submitted a message is displayed stating: “The donation has been Received”. This is followed by an email sent to the email address provided confirming the status of the donation. If the email has not been received check junk folder/spam filter. The email can take around 3 hours to arrive, or longer depending on your email account. If after this time the confirmation has still not been received we can look into and confirm. Contact us here.
All donations should be processed within 5-10 working days of receipt. If we are unable to process a donation we will send a letter. If after this time a confirmation has not been received we can search for the donation using the details provided with the donation such as name and address. Contact us here.
All donations should be processed within 5-10 working days of receipt. If we are unable to process a donation we will send a letter. Phone donations can take slightly longer when we have a really large appeal as they need to be transcribed before we can send receipts. If after an extended period of time a confirmation has not been received we can search for the donation using the phone number used to donate. Contact us here.
SMS / Txt Donations
A text message saying thank you for the donation should be received within 2-3 hours. If after this time a confirmation has not been received we can search for the donation using the mobile number. Contact us here.
Over the counter (at the Bank / Post Office) or ATM Donations
Its important to keep the stub of a paying in slip or a receipt for the payment. Local bank branches supporting the appeal are meant to send in paying in slips to the DEC so we have a record of the individual payments, however we often don't receive them. As the payments are paid to us in bulk without an individual breakdown it may be difficult for us to confirm payment. If we are sent proof of donation in the form of a receipt, paying in slip or bank statement then we can confirm the donation and send a thank you. Contact us here.
We'll acknowledge most donations once they have been received into our bank accounts, provided the Reference number we gave was used. Even then we'll do our best to acknowledge all other donations, unless otherwise requested. We need a few days for the transfer to take place and for us to send thank you confirmation. If a reasonable amount of time has elapsed with no confirmation we can chase up. Contact us here.
Donation via another platform (e.g. JustGiving, CAF)
Acknowledgement of payment should be received from the relevant platform. If not received we can search for the donation. Contact us here.
How will my donation be spent?
Approximately 93% of what you donate is divided between our 14 member agencies. Of this amount, they can use up to 7% to cover their own management costs related to the appeal (this includes things such as overheads relating to staff working on the response and monitoring and evaluation of their programmes). The remainder will then go directly towards the response programme. Of this, 50% minimum will pay for supplying items such as medicines, water, food, hygiene items, temporary shelters, tarpaulins etc. The rest will cover costs such as transporting these materials, the costs of staff carrying out distributions or providing health care (the majority of whom are locals from the affected area), or communications costs to ensure good coordination and information sharing.
Only around 7.3% of your donation (based on a five year rolling average) will be used to cover the DEC's wide-ranging costs incurred through running the appeal (advertising, fundraising costs such as the telephone donations systems, monitoring and evaluation of how funds are spent) although we do try our best to get as much as possible for free. We only spend what we absolutely need to run a successful appeal and we try and keep this as low as possible.